frequently asked questions
FAQ
FAQ
What payment methods do you accept? ![icon](/assets/img/Plus.svg)
We accept various payment methods including cash and transfers.
Are there any additional fees for international payments? ![icon](/assets/img/Plus.svg)
Yes, international payments may incur additional fees.
Can I pay in installments? ![icon](/assets/img/Plus.svg)
Yes, we offer installment payment options for certain services. Please contact our customer service for more details.
How do I get a receipt for my payment? ![icon](/assets/img/Plus.svg)
Receipts are automatically sent to your registered email address upon successful payment.
What is your refund policy? ![icon](/assets/img/Plus.svg)
Refunds are processed according to our terms and conditions. Please refer to our refund policy or contact customer support for more information.
How do I purchase a vehicle through your service? ![icon](/assets/img/Plus.svg)
You can purchase a vehicle by registering on auction platform, browsing available auctions, and placing your bid.
Can I buy a new vehicle or only used vehicles? ![icon](/assets/img/Plus.svg)
We offer both new and used vehicles for purchase through various channels including auctions and direct sales.
Do you offer any financing options for vehicle purchases? ![icon](/assets/img/Plus.svg)
Yes, we provide financing options for qualified buyers. Please contact us for more details.
How can I verify the condition of a vehicle before purchasing? ![icon](/assets/img/Plus.svg)
We provide comprehensive inspection reports and vehicle history from services like Carfax and AutoCheck.
What happens if my bid is unsuccessful in an auction? ![icon](/assets/img/Plus.svg)
If your bid is unsuccessful, you can try bidding on another vehicle or contact us for alternative purchasing options.
What types of ocean shipping services do you offer? ![icon](/assets/img/Plus.svg)
We offer container shipping (LCL and FCL) and RORO (Roll-on/Roll-off) shipping services.
How do I track my shipment? ![icon](/assets/img/Plus.svg)
You can track your shipment in real-time using our tracking system available on our website.
What documents are required for ocean shipping? ![icon](/assets/img/Plus.svg)
Required documents include the bill of lading, export declaration, and vehicle title. Additional documents may be needed based on destination country regulations.
How long does ocean shipping take? ![icon](/assets/img/Plus.svg)
Shipping times vary depending on the destination. Typically, shipping to Libya from the USA takes about 4-6 weeks.
What are the costs involved in ocean shipping? ![icon](/assets/img/Plus.svg)
Costs depend on the type of shipping service, vehicle size, and destination. Use our online calculator or contact us for a quote.
What areas do you cover for inland transportation? ![icon](/assets/img/Plus.svg)
We cover all major regions within the USA, Dubai, Europe, and South Korea for inland vehicle transportation.
How are vehicles transported inland? ![icon](/assets/img/Plus.svg)
Vehicles are transported using specialized car carriers equipped with the latest technology to ensure safe and timely delivery.
Can I schedule a specific pickup and delivery time? ![icon](/assets/img/Plus.svg)
Yes, you can schedule specific pickup and delivery times based on availability. Please contact our logistics team to arrange this.
What safety measures are in place during transportation? ![icon](/assets/img/Plus.svg)
We follow strict safety protocols and use advanced tracking systems to monitor the vehicle throughout the transportation process.
What should I do if my vehicle is damaged during transportation? ![icon](/assets/img/Plus.svg)
In the unlikely event of damage, contact our customer service immediately to file a claim. We will assist you through the claims process.
How do I create an account for vehicle auctions? ![icon](/assets/img/Plus.svg)
Register on our website by providing your personal details and verifying your email address.
Is there a fee to participate in auctions? ![icon](/assets/img/Plus.svg)
Yes, there is a small registration fee to participate in auctions, which helps cover administrative costs.
Can I bid on multiple vehicles simultaneously? ![icon](/assets/img/Plus.svg)
Yes, you can place bids on multiple vehicles at the same time using your auction account.
How do I know if I have won an auction? ![icon](/assets/img/Plus.svg)
You will receive a notification via email and in your account dashboard if you have won an auction.
What happens if I win an auction but cannot complete the payment? ![icon](/assets/img/Plus.svg)
Failure to complete the payment may result in penalties and suspension of your auction account. Please contact us immediately if you face any issues.
What does the vehicle inspection include? ![icon](/assets/img/Plus.svg)
Our inspections include a thorough check of the vehicle’s mechanical and technical condition, and a detailed report with photos.
Can I request an additional inspection by a third party? ![icon](/assets/img/Plus.svg)
Yes, you can request an additional inspection by an independent third party at your own expense.
How often are vehicles inspected during the shipping process? ![icon](/assets/img/Plus.svg)
Vehicles are inspected before purchase, after arrival at our warehouse, and before shipping to ensure they meet quality standards.
What should I do if I find an issue with the vehicle after delivery? ![icon](/assets/img/Plus.svg)
Contact our customer service immediately to report any issues. We will assist you in resolving the matter as quickly as possible.
Are inspection reports available for all vehicles? ![icon](/assets/img/Plus.svg)
Yes, inspection reports are available for all vehicles and can be accessed through your account dashboard.
What safety standards do you follow for vehicle shipping? ![icon](/assets/img/Plus.svg)
We adhere to international safety standards and regulations to ensure the safe transportation of vehicles.
How do you ensure the safety of vehicles during ocean shipping? ![icon](/assets/img/Plus.svg)
Vehicles are securely loaded into containers or onto RORO vessels, and monitored throughout the journey using advanced tracking systems.
What insurance options are available for vehicle shipping? ![icon](/assets/img/Plus.svg)
We offer various insurance options to cover potential damages during transit. Contact us for more details on coverage plans.
How do you handle hazardous materials in vehicles? ![icon](/assets/img/Plus.svg)
We follow strict guidelines for the safe handling and transportation of hazardous materials, ensuring compliance with legal requirements.
What measures are in place to prevent theft or loss of vehicles? ![icon](/assets/img/Plus.svg)
We use secure facilities and tracking systems, and work with trusted partners to minimize the risk of theft or loss.
How can I track my vehicle shipment? ![icon](/assets/img/Plus.svg)
You can track your vehicle shipment in real-time using our online tracking system available on our website.
What information is available through the tracking system? ![icon](/assets/img/Plus.svg)
The tracking system provides detailed information including the current location, estimated delivery time, and status updates of your shipment.
Can I receive notifications about my shipment status? ![icon](/assets/img/Plus.svg)
Yes, you can opt to receive email or SMS notifications about your shipment status through your account settings.
What should I do if the tracking information is incorrect? ![icon](/assets/img/Plus.svg)
If you notice any discrepancies in the tracking information, please contact our customer service immediately for assistance.
Is the tracking system available for all types of shipments? ![icon](/assets/img/Plus.svg)
Yes, our tracking system covers all types of shipments, including inland and ocean transportation.