frequently asked questions
FAQ
PaymentPurchasesOcean ShippingInland TransportationAuction AccountsInspectionSafetyTrackingPaymentFAQ
What payment methods do you accept? 
We accept various payment methods including cash and transfers.
Are there any additional fees for international payments?
Yes, international payments may incur additional fees.
Can I pay in installments?
Yes, we offer installment payment options for certain services. Please contact our customer service for more details.
How do I get a receipt for my payment?
Receipts are automatically sent to your registered email address upon successful payment.
What is your refund policy?
Refunds are processed according to our terms and conditions. Please refer to our refund policy or contact customer support for more information.
How do I purchase a vehicle through your service?
You can purchase a vehicle by registering on auction platform, browsing available auctions, and placing your bid.
Can I buy a new vehicle or only used vehicles?
We offer both new and used vehicles for purchase through various channels including auctions and direct sales.
Do you offer any financing options for vehicle purchases?
Yes, we provide financing options for qualified buyers. Please contact us for more details.
How can I verify the condition of a vehicle before purchasing?
We provide comprehensive inspection reports and vehicle history from services like Carfax and AutoCheck.
What happens if my bid is unsuccessful in an auction?
If your bid is unsuccessful, you can try bidding on another vehicle or contact us for alternative purchasing options.
What types of ocean shipping services do you offer?
We offer container shipping (LCL and FCL) and RORO (Roll-on/Roll-off) shipping services.
How do I track my shipment?
You can track your shipment in real-time using our tracking system available on our website.
What documents are required for ocean shipping?
Required documents include the bill of lading, export declaration, and vehicle title. Additional documents may be needed based on destination country regulations.
How long does ocean shipping take?
Shipping times vary depending on the destination. Typically, shipping to Libya from the USA takes about 4-6 weeks.
What are the costs involved in ocean shipping?
Costs depend on the type of shipping service, vehicle size, and destination. Use our online calculator or contact us for a quote.
What areas do you cover for inland transportation?
We cover all major regions within the USA, Dubai, Europe, and South Korea for inland vehicle transportation.
How are vehicles transported inland?
Vehicles are transported using specialized car carriers equipped with the latest technology to ensure safe and timely delivery.
Can I schedule a specific pickup and delivery time?
Yes, you can schedule specific pickup and delivery times based on availability. Please contact our logistics team to arrange this.
What safety measures are in place during transportation?
We follow strict safety protocols and use advanced tracking systems to monitor the vehicle throughout the transportation process.
What should I do if my vehicle is damaged during transportation?
In the unlikely event of damage, contact our customer service immediately to file a claim. We will assist you through the claims process.
How do I create an account for vehicle auctions?
Register on our website by providing your personal details and verifying your email address.
Is there a fee to participate in auctions?
Yes, there is a small registration fee to participate in auctions, which helps cover administrative costs.
Can I bid on multiple vehicles simultaneously?
Yes, you can place bids on multiple vehicles at the same time using your auction account.
How do I know if I have won an auction?
You will receive a notification via email and in your account dashboard if you have won an auction.
What happens if I win an auction but cannot complete the payment?
Failure to complete the payment may result in penalties and suspension of your auction account. Please contact us immediately if you face any issues.
What does the vehicle inspection include?
Our inspections include a thorough check of the vehicle’s mechanical and technical condition, and a detailed report with photos.
Can I request an additional inspection by a third party?
Yes, you can request an additional inspection by an independent third party at your own expense.
How often are vehicles inspected during the shipping process?
Vehicles are inspected before purchase, after arrival at our warehouse, and before shipping to ensure they meet quality standards.
What should I do if I find an issue with the vehicle after delivery?
Contact our customer service immediately to report any issues. We will assist you in resolving the matter as quickly as possible.
Are inspection reports available for all vehicles?
Yes, inspection reports are available for all vehicles and can be accessed through your account dashboard.
What safety standards do you follow for vehicle shipping?
We adhere to international safety standards and regulations to ensure the safe transportation of vehicles.
How do you ensure the safety of vehicles during ocean shipping?
Vehicles are securely loaded into containers or onto RORO vessels, and monitored throughout the journey using advanced tracking systems.
What insurance options are available for vehicle shipping?
We offer various insurance options to cover potential damages during transit. Contact us for more details on coverage plans.
How do you handle hazardous materials in vehicles?
We follow strict guidelines for the safe handling and transportation of hazardous materials, ensuring compliance with legal requirements.
What measures are in place to prevent theft or loss of vehicles?
We use secure facilities and tracking systems, and work with trusted partners to minimize the risk of theft or loss.
How can I track my vehicle shipment?
You can track your vehicle shipment in real-time using our online tracking system available on our website.
What information is available through the tracking system?
The tracking system provides detailed information including the current location, estimated delivery time, and status updates of your shipment.
Can I receive notifications about my shipment status?
Yes, you can opt to receive email or SMS notifications about your shipment status through your account settings.
What should I do if the tracking information is incorrect?
If you notice any discrepancies in the tracking information, please contact our customer service immediately for assistance.
Is the tracking system available for all types of shipments?
Yes, our tracking system covers all types of shipments, including inland and ocean transportation.
